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Elevate. Innovate.

(917) 946-4139 New York, Savannah, San Diego

Purchase Support & Licensing

Buy Cloud Support: Systems Administration (SysOps)

From: $300.00 / month for 24 months

Place your 1 month down payment on any of our Systems Administration service levels. Your initial payment covers your 1st production environment, 2 monitored websites, and 1 free DevOps power user. Additional servers and/or websites may be covered, following down payment, at the following rates:
Standard SLA: $180/server or $100/website
Premium SLA: $600/server or $330/website

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Buy Cloud Support / Systems Administration

Service Level Guarantee

Buy our cloud support / systems administration service levels in either “standard” or “premium” offerings:

Our “Standard” offering guarantees you a 2-4 hour response rate during 9AM-5PM eastern time hours, with operators available for your assistance. This service level extends ticket support during off-hours, to provide a full 24/7 coverage period.

Our “Premium” offering guarantees you a 1-2 hour response rate on 24/7 coverage, with operators available for your assistance. This service also provides ticketing support but extends our operators for around the clock coverage.

Both offerings provide 1 FREE account to our DevOps platform and proactive monitoring, maintenance, and restoration.

Proactive Maintenance

Buy cloud support for 24/7 monitoring of your websites and instances, with HostTracker and Nagios. Our staff is notified immediately, by SMS and email, of any downtime, to take action immediately, without requiring a lengthy dialogue. We will provide full diagnostics, following all restoration procedures, and record all actions in our ticketing system. Website monitoring covers up to 2 virtual hosts (websites) per server on the same domain (ie. @/www + 1 subdomain).

Arcane’s proprietary DevOps auditing system will track issues in your stack components and codebase, to identify outdated services, deprecated or discontinued code, security vulnerabilities, and even SEO shortcomings.

Additional information

Service Level

Standard, Premium

Contract Period

6 months, 12 months, 18 months, 24 months

Additional Coverage

Additional websites may be covered, per server and additional servers may be covered, per account, at the following rates. Contact your representative, to set up these added services:

Standard SLA: $180/server or $100/website
Premium SLA: $600/server or $330/website

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