APN Terms

Partner Network Terms of Agreement

Arcane’s Partner Network is a program offered to clients identified as a business in the digital media industry.  By enrolling in this program, you confirm that your business is a legal business entity (sole proprietorship, partnership, corporsation, LLC, or cooperative) offering services in the digital media industry.  You confirm that you have read and agreed to the definition of benefits identified in the Partner Benefits page found at https://www.arcanestrategies.com/partner-benefits, inclusive but not limited to the following:

1. Partner client referrals to Arcane Strategies are only eligible to receive points for benefits through direct engagement with Arcane as a result of voice or digital introduction between Arcane Strategies, the partner, and an existing client.
2. Cloud servers eligible to receive points for benefits are either (a) subcontracted with Arcane Strategies or (b) contracted to your client directly, with Arcane Strategies, through eligible introduction defined by bullet 1. The number of servers is independent of SLA.  Servers are based on length of contract.
3. DevOps licenses eligible to receive points for benefits are either (a) subcontracted with Arcane Strategies or (b) contracted your client directly, with Arcane Strategies, through eligible introduction defined by bullet 1 or existing cloud support contracts. Power user and sub-account licenses are counted equally as 1 user.
4. Marketing engagements eligible to receive points for benefits include Facebook, Twitter, and Medium followers. Our social marketing team will determine valid follower referrals based on activity from your primary contact, corroborated with daily follower metrics offered by each platform. Follower points are only valid for a 3 month period.  See item 2, above, for follower qualifications.
5. Points are made available immediately upon earning and are renewed monthly. Only partner network members may receive points toward discounts.
6. Once you sign up, we give you 100 points, as a means of keeping you competitive with other partners. At the end of month 1, your 100 point bonus will expire.
7. Points are based on initial contract value and renew monthly, upon payment processing. Once a server’s contract expires, the points are removed until the contract renews and payment is processed. A single 6 month server, for instance, earns 100pts in month 1 and renews 100pts monthly until expiration. Points are not aggregated for the entire contract value up front. Support sales are credited by sales performed by the partner, per contract. If an existing customer (previously referred) adds more servers, at a later date, through direct engagement with Arcane, no points will awarded for that action.
8. Your points are aggregated by our Partner Network director and you will be notified of your point total, monthly. Your point total is then compared against other network partners in order to create a partner ranking, in order of highest to lowest number of points. If you have questions about your points, you may speak to the APN director by contacting us by phone
9. Partners who refer other members to our partner network will be credited with the point total of the new partner’s initial contract value for a maximum of 6 months. Partners may not split or share referral points, and may not receive points for sales performed by other partners nor sales made with customers of a competing member or Arcane’s own customer network.
10. Advertised discounts on the benefits page (link provided above) identify the amount to be deducted.
11. All benefits are subject to change monthly at Arcane Strategies’s discretion.
12. Arcane Strategies does not guarantee you any leads, as leads are earned through the benefits program.
13. Arcane Strategies does not have a cap on the maximum contract value of your first lead of each quarter of the contract (beginning date of signing) but may limit your maximum value of additional contracts to 3 times the average monthly points for the quarter, based on closed sub-contracts and introduced referrals.  Introduced referrals may be introduced as a result of voice or digital introduction between Arcane Strategies, the partner, and an existing client.
14. Arcane takes responsibility to take whatever actions are considered necessary, to ensure the quality and health of our clients brands, our partners, and our company. Arcane Strategies reserves the right to suspend partner accounts that it considers in violation of best practices and the Arcane Partner Network agreement. Suspension will result in revocation of any current and future benefits, at the date of revocation. Corresponding clients and pending client referrals will be redistributed down the pipeline, accordingly.