20.1.1 Your use of said instances are subject to agreement with said provider. Arcane Strategies merely offers a service to handle payment and configuration of instances between said provider and you.
20.1.2 Resources of said provider include but are not limited to RAM, Disk Space, IP dedication, and VPS or shared space, as defined by Arcane Strategies’s specification.
20.1.3 Setup of your instance is included as a one-time service based on a default configuration. Default configurations include Arcane’s standard images on either Linux or Windows, standard images made available by the provider, or default configuration offered by the provider. You agree to allow Arcane Strategies to select these default configurations unless otherwise specified within 24 hours of purchase, by phone, email, or support request.
20.1.4 By default, Availability and Accessibility of your hosted instance is limited to and secured by Arcane Strategies, alone, unless otherwise specified by you, via email, phone, or support request. By accepting this default security, you are guaranteed a 24/7 up-time SLA. By requesting access to the instance for your own management, you hereby waive said SLA under the Hosting Agreement.
20.1.5 Changes to default configurations or resource specifications are not covered by the Hosting Agreement. Said changes may only be handled by either a Client Services or Cloud Support agreement.
20.2.1 Your use of any API, code or SDK (software development kit) you download from the Arcane Strategies website is governed by the terms and conditions included with the code in the file named “COPYING” or “LICENSE” or like caption and the terms of the Agreement. Your Service Order includes any Services which you provision through the service changes or support ticket requests
20.2.2 You agree that we may establish new procedures for your use of the Services as we deem necessary for the optimal performance of the Services. You agree that we may migrate the Customer Configuration or your Customer Data within or between data centers if we determine doing so is necessary to remediate service degradation or resource constraints or for the optimal performance of the Services. If such migration will result in your Customer Data residing in a data center in a different country we will give you reasonable advance notice of at least thirty (30) days.
20.2.3 The individual who submits an order for Services warrants and represents that they do so on behalf of a business, company or other legal entity and not as a consumer unless the Account Exceptions apply. If the individual placing the order is a consumer, and not otherwise subject to the Account Exceptions, Arcane Strategies may cancel the Service
20.3 In the event that the Hosted System covered in an Agreement is that of a 3rd party systems, we are not responsible for the up-time guarantees of said systems, nor responsible for any agreements that exist between you and said provider.
20.4 We are constantly upgrading our hosting platforms and in order for you to benefit from this, you agree that we may relocate your servers within our hosting platforms, make changes to the provision of the Services, URLs and your IP addresses and may establish new procedures for the use of the Services. We may also make changes to DNS records and zones on your Hosted Services account operated or managed DNS servers as we deem necessary for the operation of the shared network infrastructure. In each case, we will give you reasonable advance notice and use all reasonable endeavours to minimise the effect that such change will have on your use of the Services.
Arcane Strategies’s routine communications regarding the Services and legal notices will be posted on the My Account portal or sent to the individual(s) you designate as your contact(s) on your account either by electronic mail (including an electronic mail referring you to a ticket posted on your My Account portal), first class post, or overnight courier. Notices are deemed received as of the time posted or delivered, or if that time does not fall on a Business Day, as of the beginning of the first Business Day following the time posted or delivered. For purposes of counting days for notice periods, the Business Day on which the notice is deemed received counts as the first day. Notices must be given in the English language.
© 2017 Arcane Straegies
©2017 Arcane Straegies SP — Revised 01/20/2017