Arcane monitors both your servers and websites to take immediate action in the event of downtime. With access to ticketing and a dedicated phone line, you can ensure that Arcane takes hands-on action, 24/7, with U.S.-based engineers to keep your business moving.
Supporting cloud servers can seem like a complex process but with Arcane’s Managed Services offering, our dedicated US-based engineers are equipped with expert knowledge of AWS’s services as well as documented understanding of your specially architected environment.
With 24/7 monitoring, ticketing, email support, and access to our proprietary, industry best DevOps platform, Arcane’s AWS Managed Services is an unparalleled solution for cloud support.
We believe in quality and attentive service from engineers you can trust to understand your system and handle your account with care. Our “Standard” SLA beats our competition in cost and response time for small and mid-sized businesses1.
1 “For business critical applications, consider upgrading to the Premier support package for greater response times and operator availability.
|Standard Service Level||AWS Support|
|< 4 Hour Standard Response Time||(12 – 24 hours)|
|Dedicated US Engineers|
|Supported Providers||AWS Only||AWS, Azure, Rackspace,
|Proactive Website Monitoring and Restoration?|
|Free DevOps Licensing and Integration?|