Need support? Arcane monitors both your servers and websites to take immediate action in the event of downtime. With access to ticketing and a dedicated phone line, you can ensure that Arcane takes hands-on action, 24/7, with U.S.-based engineers to keep your business moving.
Hosting with Amazon Web Services (AWS), Microsoft Azure, Google Cloud Compute, or Rackspace? Arcane’s engineers are qualified in all these platforms, in fact, we’re long-time customers!
Hosting elsewhere? Not a problem! Whether Digital Ocean, Linode, Joyent, or any VPS provider for that matter, Arcane is platform agnostic, we’ve got you covered.
We believe in quality and attentive service from engineers you can trust to understand your system and handle your account with care. Our “Standard” SLA beats our competition in cost and response time for small and mid-sized businesses1.
1 “For business critical applications, consider upgrading to the Premier support package for greater response times and operator availability.
|Standard Service Level||AWS Support||Microsoft Azure
|< 4 Hour Standard Response Time||(12 – 24 hours)||(24 hours)|
|< 4 Hour Urgent Response Time|
|Dedicated US Engineers|
|Supported Providers||AWS Only||Azure Only||AWS, Azure, Rackspace||AWS, Azure, Rackspace,
|Proactive Website Monitoring and Restoration?|
|Free DevOps Licensing and Integration?|