Verifone P400 Setup for Virtual Terminal

by Abigail Leaman - June 18, 2021

With the Arcane Virtual Terminal POS, you can use a Verifone P400 reader to perform in-person credit card transactions directly through your Stripe account. Now that you’ve purchased your Verifone P400 reader from stripe.com, it’s time to setup your device in the Virtual Terminal and start completing transactions. In this guide, we’ll walk you through connecting your reader to Wi-Fi, registering your reader, and completing a transaction.

You should have already set up your Arcane Virtual Terminal by purchasing a license and registering your subdomain. If you haven’t yet, go back and complete all of the steps in our Arcane Virtual Terminal setup guide. You won’t be able to setup or operate your Verifone P400 reader until you have done so.

Virtual Terminal Setup Guide

Setting up your Verifone P400 reader

Connecting to Wi-Fi

1. Once out of the box, remove the plastic cover from the back of your reader.
2. Connect the included patch cable to the back of the device, and then replace the cover.
3. Connect the AC adapter to the dongle (i.e., the female end of the patch cable), connecting the other end to a power source.
4. Type the code “09434” (0wifi) into the reader to view network settings.
5. Select the desired network and connect.
   1. *Note: Your reader may not support Wi-Fi right out of the box. If this is the case, connect an ethernet cable from the dongle to your router, and then power up your device. This will automatically install the necessary firmware.
6. Enter the code “07139” into the reader.
7. The stripe background should now appear on your reader’s display, along with a three word, hyphenated sentence. This is your registration code. You will need this code to register your device in the Virtual Terminal.

Registering your device with the Arcane Virtual Terminal

1. First, log in to your Virtual Terminal via your alias subdomain.
2. Next, go to the ‘Settings’ panel and click ‘Manage Terminals.’
3. Click the ‘Toggle New Reader’ form.
4. Enter your registration code, exactly as it appears on your device from the above steps.
5. You’ll be prompted to enter a name for your reader. This will help the reader be identified more easily in a multi-reader environment.
6. Select the location to which you would like to assign the reader.
7. Finally, click ‘Submit.’

Now that your device is registered, you are ready to start performing credit card transactions in the Arcane Virtual Terminal POS using the Verifone P400 reader.

Operating your Verifone P400 reader with the Arcane Virtual Terminal

Completing a transaction

1. In the Virtual Terminal, click the plus button below each desired item to add it to the cart. The cart is visible on the right-hand side of the screen under ‘Order Summary.’
2. Once each desired item has been added, click ‘Proceed to Checkout.
3. Proceed through the next step and when you reach the payment method option, select the button with the name of your reader to initiate the charge process. This will put the terminal in waiting mode and will prompt the customer to initiate payment with an approved method:
   1. The Verifone P400 accepts the following payment methods: dip, swipe, hover / contactless RFID, samsung pay, google pay, and apple pay.

If the card is declined, the transaction is cancelled (by the cashier by pressing ‘esc’), or there is no activity for 30 seconds, the reader will deactivate, the order will cancel, and the terminal will exit waiting mode. Once the payment has gone through, the transaction will be complete.

Optional Verifone P400 Setup for Virtual Terminal

• Dashboard > Misc Charges:  To charge an amount not present on your dashboard, click one of the 3 “Misc Charge” buttons (these look like a +# button).  These will expand miscellaneous charge fields that can be filled out to any line item and charge value.
• Order Summary > Customer Info:  In the cart tray, you’ll see a “Customer Info” button which opens the customer information form.  This form can be used to store customer information to your Stripe account or integrated website (ie. WordPress).  This may be useful for things like subscription services.  It can also be used to perform a customer lookup using the appropriate search field (for example, in Stripe this is the customer ID, in WordPress this is an email address).
• Checkout Details > Set Receipt Recipient: This optional field allows you to set an email address for an email receipt.  If left blank, customers may only receive emailed receipts if their email has been added or account has been looked up using the Customer Info form, above.
• Customer Insights: Your regulars deserve recognition! The customer insights panel is intended to allow vendors to create a more personal connection with their customers by keeping vendors informed of their patrons’ favorite items, frequency of visit, last visit, name, and contact information.
• Completed Order > Printable Receipt: The printable receipt will trigger a print prompt on your browser’s default print functionality.

The Verifone P400 card reader setup procedure is now complete. You are now ready to start using your reader to perform in-person credit card transactions for your business through the Arcane Virtual Terminal POS.

« Arcane Virtual Terminal Setup

Stripe M2 and BBPOS Chipper Setup for Virtual Terminal »