by Mike Ricotta - August 13, 2021
With the Arcane Virtual Terminal POS, you can use a BBPOS Wise POS E reader to perform in-person credit card transactions directly through your Stripe account. Now that you’ve purchased your BBPOS Wise POS E reader from stripe.com, it’s time to setup your device in the Virtual Terminal and start completing transactions. In this guide, we’ll walk you through connecting your reader to Wi-Fi, registering your reader, and completing a transaction.
You should have already set up your Arcane Virtual Terminal by purchasing a license and registering your subdomain. If you haven’t yet, go back and complete all of the steps in our Arcane Virtual Terminal setup guide. You won’t be able to setup or operate your BBPOS Wise POS E reader until you have done so.
Now that your device is registered, you are ready to start performing credit card transactions in the Arcane Virtual Terminal POS using the BBPOS Wise POS E reader.
If the card is declined, the transaction is cancelled (by the cashier by pressing ‘esc’), or there is no activity for 30 seconds, the reader will deactivate, the order will cancel, and the terminal will exit waiting mode. Once the payment has gone through, the transaction will be complete.
(a) First try changing your network’s IPV4 DNS to cloudflare or windows then re-test. Here’s a quick guide on how to do this: https://www.wikihow.tech/Change-Your-Windows-DNS. Again, this is specific to your network, it’s not related to us, so if you need assistance with this, please consult a qualified local individual.
(b) Secondly try changing to a different network. We’ve seen situations where some routers disallow access regardless of your network DNS, so you have to explicitly whitelist the private IP on the router. Again, this is specific to your network and extremely rare, so if you need assistance with this, please consult a qualified local individual. Our engineers will not make changes to your home or business routers.
The BBPOS Wise POS E card reader setup procedure is now complete. You are now ready to start using your reader to perform in-person credit card transactions for your business through the Arcane Virtual Terminal POS.